If I could give no star, I would. Staff and driver at BHF Bromley are rude and seem to think they are doing donors a favor. I donated one of two sofas to BHF in Bromley. The 2nd sofa had a little rip and I said they could mend it and sell but they said they don't mend items and only wanted items saleable straightaway. The driver arrived to collect the good sofa and I requested that they help me put the 2nd sofa out in my back garden (I am a 62yr old disabled lady) and they said I had to give them a drink (alcohol) or £10. They were both rude and standoffish. I called the BHF to speak to Mark who told me that it was not part of their job to help me and that they could charge me for helping me move the sofa from my Livingroom to my garden. Mark was no better than his driver. He was rude and condescending in the way he communicated with me and there really was no reason to be rude. I told him that none of them needed to be rude and could have just said they don't do favors for customers. I did tell Mark from BHF Bromley, I would never again donate anything to BHF ever again and he said "fine!" There are lots of other charities out there and next time, I would offer the item for free on Facebook rather than give it to BHF.