As many people have already stated, please don’t waste your time donating to this company, as there’s probably way more deserving places your things could go. Was given a particular morning delivery slot, just for drivers to turn up at 7am, they’d called, but when I didn’t answer there seemed to be no initiative to at least call me back. Rudely interrupted a guest sleeping downstairs, and all that just to tell me they couldn’t even collect the items noted down, books that I’d put on my donation list had been taken off the list from the booking employee. All round waste of time, if I could give no stars I very much would. This was BHF Smethwick.