We had an appointment booked to collect our sofa and on arrival they said it wasn't 'fit for sale'. This is in spite of us having it professionally cleaned beforehand, and it was originally bought from British Heart Foundation themselves less than 2 years ago! They were standoffish and appeared not to want to carry it downstairs so came up with excuses. We waited almost a month for an appointment to then have to break up a perfectly good sofa and take it to the tip for no reason because of it being just before having to move out. Feels completely ridiculous and adding to the issue of people just throwing things away. I won't even bother next time!