Selected which items I wished to donate via the website which gave options for all sorts of things. Booked a provisional collection by BHF Andover for a brand new mattress, hardly used fitness machine, boxes of books, brand new pet cage (all of which their website says they are interested in). They phoned me to say they don’t want any of it. They didn’t explain why and when I asked them why they just said we don’t want it and were quite rude. Made me feel a bit embarrassed actually. I’ve now sold all the items on eBay for in excess of £200. This is £200 they could have made. I won’t bother trying to donate to them again.