As real let down, after Booking Collection of 2 furniture items from Doncaster shop, I phoned and said I have several bags and boxes to add. Valuable items. Men collecting at c. 1.30 pm, with and empty truck refused to take as my more than one box, even though I had been told that my request for them to take more was supposed to have been logged. Phoned the store who said the failure to deal with the amendment properly was due to an new, autistic employee. Great. To his left me with a big problem. Delivery men, with an empty to truck at 2 pm did not care one jot about this. Also, I foolishly agreed to Gift Aid when booking the puck up. However, when I found out that is if I don't pay tax I'll have to pay 25% of the value of my donations in a Tax Bill, I cancelled my Gift Aid agreement and have email evidence from BHF if this. Collection staff put a gift aid sticker on the items I was donating. Shop said that the stickers were probably already printed when I cancelled my Gift Aid agreement. Not good enough. Excuses. Thus was a worse than poor, upsetting and stressful process with manpower who showed no interest or gratitude. Never Ever Again. Do not expect anything other than poor service, mistakes and ingratitude if you ever have to donate to BHF.