If I could give a zero rating I would. Booked a collection early last week for very good condition and extremely comfy armchair, complete with fire labels. They arrived today and took one look at it and said they can't take it as it is part of a suite. We bought it as a single chair for our home office but it is now surplus to our requirements. There is no mention on the website that they don't take single armchairs. They are far too fussy about what they take, this could have gone to someone wanting a single chair. I will not be donating anything to BHF ever again. What a waste of time.