To Whom it concerns, Over the year we have giving loads to your charity, what with it being cash donations, clothes ,furniture ect…. I had a collection booked for today with the reference number “ 700W74-F220709478 “ we had made contact to the woking location yesterday with an update on our items as some had changed since we last booked a collection slot. I spoke to a lady and updated the list that is below to the following: 1. Dressing table 2. Mirror 3. Office Cabinet x2 4. 7ft Ladder 5. X2 large boxes bit and bobs Two men turned up around 9am today 22nd July. I personally found one of the men’s attitude rather rude. I first asked if he like to look at the ladder, he told me NO we don’t take ladders. He then went to pick up the x2 boxes from the living room both which had fragile on and it was like he picked them up and just dumped them on the ground out side, so not sure if any of the items we was donating broke. So as you can imagine at this point was not to happy with the service. They then came into the living room to look at the dressing room table and mirror. He told me cant take that look damage here, look this not good, how we meant to sell this! I mean very rude in the way he spoke about items we was giving away and he could have choose his words differently. We both felt let down by the people collecting the items today, and will not be using again, and also will not be donating items or cash any more. Very disappointing, and I hope they don’t speak to other people like this, maybe they meant no harm but maybe choose words differently. Not nice when some one is putting down items you have had in your house for years and maybe have connection with from family whom passed away and for them to say ….well not going there but shame on them today. Kind regards Simon