If I could do no stars I would. We are clearing out a house of a decease friend and contacted BHF to collect some white goods and some furniture. At the first appointment they promised they would call 30 min before arrival. As we do not live at our friend’s house this would work as we can drive there in 30 min. The driver called on the day and said he was 5 min away! We said we could get in the car and get there as quickly as possible but he could not be asked to wait. We then rebooked and was given a 8am till 4 pm pick up slot. Again we do not live at our friend’s house so that is a long day to wait around. Especially when the BHF DO NOT TURN UP!! We called the provided number 4 times during that day, the first time leaving a messages. None of the calls were picked up and no call was returned. The email send the day before was not replied to either. The arrogance of this “charity” is out of this world. I wanted to give items to a good cause instead of selling it on eBay but this “charity” is pushing people to sell their stuff instead of doing the right thing. Do not use BHF ever find a small local charity or go on freecycle or eBay and make a few quid for yourself and the item being used instead of going on landfill