This is a charity close to my heart so am very sad to be negative about them. We recently moved and were donating some pieces of good quality furniture they came and took photos of furniture and the store manager (edgeware) agreed and collection was arranged. When the delivery drivers turned up despite their paper work listing all items they refused to take one of the items as it was large and they obviously couldn't be bothered. It seems collection is down to the drivers discretion so why waste peoples time coming and taking photos for managers to authorise when it is down to the drivers. As this was a few days before our move left us with furniture to clear and only a few days to do it and we ended up having to pay someone to dump the furniture for us. This was an added stress at a stressful time and ended up costing us sorry to say I won't be donating to this good cause again. Drivers were very rude and shouldn't do the job if you're to lazy to do it properly. 🙄