I was a volunteer at a BHF Furniture and Electrical store for a year, and I regretfully agree with all the negative comments below. I was taken on to help set up the eBay side of selling, and after a year of filling time doing other things (archiving, sorting the back of the shop, keeping the shop attractive and helping customers, whatever needed doing really), it became obvious that the management at the shop had no interest in me, my experience or my abilities. I used to run services at another national charity, as well as support volunteers in community engagement projects, and had 40 years' experience. Whilst I didn't mind dusting or pricing, that wasn't what I was interviewed to do. The manager in particular, was patronising and rude to me, and also many times to customers. I think there's a great mismatch between the larger charity itself, and the shops. The shops recruit people from a retail background with little or no experience of the charity sector, or of working with volunteers. It was only after being there a year that I accidentally met the regional volunteer lead, to discover there were no records of me on the system, and to hear about all the schemes supposedly running to support volunteers, none of which I'd heard of. The drivers are sub-contracted and so are running their own business which has nothing really to do with the charity. And yet the public's fist experience of the charity may well be the driver or a member of shop staff, and a negative experience will put that member off the charity for good. You have a big presence on the High Street. But it will damage your reputation if you continue to run the shops as a separate entity. Time to be a bit more joined up, BHF.