Booked a collection for a solid pine desk, originally bought from British Heart Foundation. Waited a week for them to come & carefully stored it in our internal garage to ensure it was kept in good condition. Top was marked and few scratches, but otherwise really solid desk. No chips or other damage to wood. 3 strong drawers that worked really well & great workspace. Condition as good as when it was purchased from BHF. Drivers arrived as scheduled, polite enough, but took pictures of top & then called manager-said it wasn’t good enough because of marks. Good enough to sell to me but not take back for free! Genuine solid pine, could have been sanded & varnished, but still perfectly useable in current condition. I’ve used BHF shops many times over the years but I will never donate or set foot in one of their shops again. Absolute waste of our time & rejected a good piece of furniture. Not sure what they expect from second hand donations???