Fabia, who is working at the till in British Heart Foundation Horsham high street. She has been very rude. My sister liked one china things we have just asked her anything she can do with price it because was not perfect condition. She said no and what the price is that we need to pay. Then we accepted paying she was ridiculously continued talking about that we always trying to get discounts which was wrong I am not living in Horsham I have been once in July and 2 times in Christmas times. I bought some plates last time when I came and left in the shop to get later after my Christmas shopping. Even that time I was served from a male. She said that she is not stupid to recognised me. How awful communication she is doing in the shop with customer. I have said that she needs to stop talking to me like that she didn't care. Then I have said I would like to get her name and complain she showed her name is Fabia. How she can speak customer like this? She was utterly awful! Maybe she needs to get some training about with customer service skills and more!!!!