Arranged by phone with Kilmarnock Branch to have a three piece suite and sideboard uplifted. Arranged for the drivers to give us one hours notice as the house is being cleared and we live 14 mile's away. They phoned on the day to say they would be with us in 20 minutes. Anyway managed to be at the house within 40 minutes. The attitude of the two employees when they came in you just knew they could not be bothered. Took a picture of the sofa and chairs and sent it to their "boss". Not good enough - we have to be able to sell this was the decision!!!!! Fire label on, no tears etc and in very good condition. We also had a solid wood wardrobe only six months old which was upstairs. This wardrobe was very expensive. One of the employees looked at it "is it flat pack". No we replied. "How did you get it up the stairs". Two men we replied. Would not take it - needs to be flat packed. What a piece of nonsense Obviously too much bother. BHF if you are reading this PLEASE have your employees attend a customer care course. This was a double bereavement and I am quite sure a lot of house clearances/donations will come from similar circumstances. There are plenty of other charities out there and if anyone reading this is thinking of donating to BHF - don't