Arranged for collection of a dining table and three chairs. The crew arrived and asked me why I had not dismantled the table. I checked the e-mails from BHF and at no time had I been asked to dismantle the table. They also said the table was broken... there was a very small gap between one of the legs the pedestal, but this could have easily been repaired. The crew were quite discourteous. I was very much left with the impression that they didn't want to take my table because it was quite large and there are steps leading to my house. I was forced to pay for my local authority to take the table and chairs away, so BHF lost out on any money they could have made from it.