We booked a large number of items for collection in NW2. We were asked to be specific so that van space could be allocated. I was offered 8am-2pm slot and had to travel to property and wait and even then team arrived after 2pm with a FULL van. I queried why it was full and he said we were nearest collection to the warehouse in Cricklewood and therefore last collection. He walked around property declining items as he went for NO reason other than he had no room. He took the washing machine which was only 3 months old. Bashed both exit doors and the machine removing it and didn't even bother to take the accessories and warranty we had prepared for them. The items were all in pristine condition and Sue Ryder charity was delighted to take them subsequently. The reason BHF team did not take was because they had a full van; this refusal could have caused problems for people if they were moving and BHF CANNOT be relied upon so i would suggest you donate your items elsewhere. The collector sent out from the Cricklewood NW2 depot has very poor customer service skills; i would go so far as to say none at all and would suggest that BHF consider some training - he is your representative to the public and leaves a very poor opinion. I will for future always donate anywhere except BHF.