Where to start ! They refused a table because it only had 3 chairs, even tho it was from a major retailer and in lovely condition - so we sold it. Next there was an absolute debacle about the timed collection of a three piece suite, new mechanical bed, bedroom furniture, 55inch TV with TV stand and solid oak sideboard. Starting off with the comments that the driver has the final say. Then on the day before the pick-up a text to advise we would be notified 30 mins before. Started off well enough. So the next day we made our way to the property for 9am (as noted in the text( to be phoned later that morning, by the rudest worker, to say our scheduled time is now anytime between 12 and 6pm and they don't send text. Well, I received a text and it's still on my mobile!!! A very unpleasant conversation followed about the pickup time confusion with an individual who would benefit from some customer training herself, repeatedly saying "you were told or I told you" jeez I would NEVER donate to this organisation again. This is now the 2nd bad experience over the past few years, they were not interested in a single hall table, just one table apparently didn't warrant the driver's time! Oh, note to the BHF - I called Home Aid and had a completely different experience. They were really delighted with the goods, friendly, had the ability to communicate without rudeness and offer a morning or afternoon collection time. Who has time in this day and age to hang around, potentially all day in an empty house for a charity collection. Gey your act together and sort yourselves out.