I had 3 items of Laura Ashley Clifton range bedroom furnitue. 2 sets of drawers and double wardrobe. All as new. They said they couldnt get wardrobe down the stairs so we said we had partly dismantled it and could they help with the rest to leave 3 sections to remove. (we are elderly) they refused and said we would have to dismantle and take downstairs and reassemble it and then book another collection! They said they hadnt time and if it was in 3 pieces it would be classed as flat pack and wouldnt be accepted anyway cos they couldnt reassemble it. Laura Ashley is not flat pack! Refusing such an expensive donation is disgusting. They took the chest of drawers though! I have donated so much over the years as my dad and husband had heart disease. Never again !