Booked a collection for dining table,chairs, sideboard and display shelf unit with BHF. Had a call from the office 2 days before to discuss. I explained that the furniture was not flat pack originally but came ready assembled so I could not remove table legs and asked would this be a problem. Lady in the office said not to take legs off as it was best to leave whole. Two blokes turned up and refused to take the table as the legs had not been removed! I explained the prior conversation with the office and this was met with total disbelief! However one of the blokes did give me a useful(not) piece of info in that I should get under the table and take a photo of the legs fitments then go to a DIY shop and buy a tool to dismantle it! They took sideboard and shelf but refused to take the chairs as they were not taking table! Surely a charity could make money on sale of chairs without a table. People out there, go to any other charity and steer clear of these, in my opinion, useless time wasters. I can think of better things to do than get up at stupid oclock for nothing. The only thing I can say is that it saved me £20 I was going to give them as a tip. I would rate this experience as no stars but it will not allow me to do this hence the one star!