Booked a collection for the BHF to collect 2 x sofa's which we paid in the region of £2000 for. Granted it was 18 years old but they point blank refused to take it due to staining and a small rip in a cushion. Surely they would make a few hundred as it is still good and in useable condition? We are now stuck with 2 old sofa's and have a new one arriving tomorrow so has left us in a position!!!! Staff attitude is also not the best considering we are giving it away for FREEI I will never deal with the BHF ever again and would question exactly what their 'research' entails in any case.....