I arranged to have a nice glass round table with 4 chairs donated as part of my move. All in very good used condition. I specified it was a small table and not only was the driver extremely rude (telling me I had to be home "or else"), he refused to take the table on the basis it needed to be dissembled. 1. If I am donating to charity, it is up to the driver to dissemble to fit in his van, not me. 2. I had briefed on my call to the BHF that it was a small table, the driver should have planned accordingly. 3. Under no circumstance will I tolerate rudeness when I am taking time out of my busy day to donate, especially in the middle of a move! Unbelievable. Get your sh*t together, BHF. Will not attempt to donate again.