I purchased two sofas on Monday 9th Sept. They were delivered on Tuesday 10th Sept. Great! You would think. But the delivery drivers wouldn't take my two sofas out for me. On Monday whilst purchasing the sofas I specifically asked if the delivery men would put my sofas out for me. The reply was " Yes I'm sure they will ". I went ahead with the purchase... But No they wouldn't. They said they're not allowed. I was told this a number of times. The sofas were returned to the store as I do not have space in my small flat to accommodate 4 sofas. I went into the store today and was told by the manager that I would not have been told that my sofas would be taken outside. ( I would never have purchased them if I hadn't. I'm a pensioner and live alone with disabilities so would need someone to do this for me).I was also told that it is up to the delivery mens discretion to take old sofas out. They told me they're not allowed. The manager proceeded to say I am not going to be able to buy anything in the shop any more. I am banned from doing so. I have been using this shop for years and have donated numerous times. For a charity I find this whole situation extremely uncharitable. I have lost the store money I was told. I have spent a small fortune in that particular store over many years and have donated to many of the small store. I was not at fault here and the woman who served me should have told the truth. Very disappointed in this charity. The shop in question was in Mitcham.