Online booking system is very efficient & the guy who collected boxes for the local shops was great - arrived at scheduled time & took items as arranged. But my experience of the furniture collection was negative & similar to other reviews. Refused several items - a bed because I hadn’t dismantled it (which would have been fair enough if I’d been informed that this was necessary, and they offered no assistance with this) another very good bed because they said it had a small (scarcely visible) stain, a glass tv stand, as they said they don’t take these, even though it had been listed on the online form, and a pile of boxes & bags of good quality china & clothing as they said it’d be easier for me to take these to a shop (easier for who? - several trips in my car or they could just put it in their van…). Generally unfriendly manner considering I was donating a large amount of high quality stuff.