This is the second time I have tried to donate a sofa and chair to BHF. The first time I waited in all day and nobody turned up, when I phoned for an explanation I was told “oh they couldn’t find your address. In that case why didn’t they ring for directions. I donated the items to another charity who collected promptly and with no problems finding my address. This time I waited til 12.30 for a morning collection then rang to check the sofa was still being collected. I was told that whoever dealt with the booking had forgotten to put it in the diary so no one would be collecting today and I would have to wait another week for collection, I have now arranged for another more deserving charity to collect the sofa and won’t be donating to BHF again.