Tried to donate a two seater sofa in good condition, with no stains or marks. There was a slight scuff mark on the mattress from where the straps rubbed against it, also they said there was no fire resistant label on it, there was! and also one on the armchair itself. They wouldn't take it because of the scuff mark. I think the drivers had already decided they wasn't going to take it, as it was very heavy and one of drivers looked about 12yrs old and a gust of wind would have blown him over. Another charity come and took it in the end and were very grateful for it.