Terrible attitude from delivery driver who turned down a perfectly sellable sofa. I called the BHF for collection of a perfectly good corner L shaped sofa. It had all the fire labels and all the covers were washable (which I had washed before collection date) Compared to the sofas I had seen in the BHF Huntington store it was in great condition and as someone who has been involved in a similar charity business of collection I was sure the process would be straightforward. I was the second collection on their list of that morning and subsequently they turned up on time in a Luton van, and from the conversation I had on the phone the kind lady explained, "... they are usually on time because they like to finish promptly at 3pm given its a Friday..." I understood the rule that the fire label proof was priority and immediately went to show the delivery driver the labels. He didn't even look at the sofa. He picked up one of the sofa cushions and said... "If you just come outside with me mate I'll tell you what my problem is..." He told me to smell the cushion and said that it smelt pongy and if it was taken into their warehouse depot it would end up smelling worse. He took the approach that I was off loading junk to save on disposal cost. I felt completely insulted, not only the previous week I had completed many skip runs and had opportunities to dispose of this sofa I am sure this driver was preventing the BHF from making a small amount of money for them. I believe this driver had no intention of picking up this large sofa from the start because they didn't want to overload their empty van too early which may have caused them to make more collection runs for the day and upset their usual Friday schedule of getting off work. Some of these employees of the BHF are more concerned about easy work than having the he heart to make some money for a Charity organization. The delivery driver was telling me someone with OCD issues that my sofa was pongy, I felt insulted and rather stand there listening to any more of his drivel I told directly that his whole approach towards me had been insulting, he was using his discretion for refusal to collect for his own personal gain, I wasn't listening to him anymore and to get out of my home and stop wasting anymore of my time! My experience of this tells me that the BHF really needs to look at some of their employees who carry out the collection service and I understand that there are people who will try to use charities to offload junk to save disposal costs, but this collection driver was terrible and on this occasion lost the BHF potential money. The BHF managers need to review the approach some of their collection drivers take towards furniture donors and to be more knowledgeable about what stock is good and bad. This particular driver lost the Charity potential money.