They seem to be highly selective about what they collect upon arrival. The item I offered had no significant issues—just a minor one—and was perfectly suitable for someone in need. Instead, they muttered weak and unconvincing excuses for not taking it. This is the second time they’ve wasted my time! It’s becoming clear they only want brand-new items with tags/labels on them, and if that’s the case, they should make it clear on their website. They seem to have forgotten their purpose—they are a charity-based organization, not a boutique or a high-end store! I’m beyond frustrated with their poor customer service. If they insist on only collecting brand-new items, they need to communicate that when booking a collection. Their lack of transparency and appreciation is unacceptable. Avoid these ungrateful, unprofessional people. Donate elsewhere to ensure your items actually help those in need and don’t waste your time. If I wanted to give brand-new furniture, I would have personally given it to someone truly in need. The staff, especially the drivers, are rude, arrogant, and struggle to communicate effectively. Take your donations elsewhere for a better experience. If I had the option to rate them 0 stars, I absolutely would—1 star is far too generous for the experience I’ve had with them.