We were very disappointed recently with BHF Wandsworth whom we had contacted to pick up a beautiful hardwood (Sheesham wood) bookshelf from our home. The initial contact was friendly and warm. A date was set up and the removal team arrived within the timeframe expected. From there it went all downhill. My son and I had already generously moved the furniture item down from our bedroom to the first landing so it could moved out expeditiously. On arrival the team, who spoke broken English, left the removal truck running in the middle of the one way street outside our home. I explained to them I had specifically blocked two spaces for them so they could park their van. They weren’t the least bit interested. They just wanted to see the furniture item in question. They took all of ten seconds looking at it, took one or two pictures and then rushed back down the stairs saying to me as they were leaving our house “can’t take this”. When I asked why they said, this has been repainted - which it clearly never was as this is an original Rosewood style hardwood in its natural color (was never painted when we bought it new). I can only suspect they saw a few “white paint marks” from where it had grazed the wall and used that as their excuse. They were not interested in taking it - they were probably running behind schedule, did not want to bother parking their van, maybe they felt the furniture was a bit heavy? In any event they concocted an excuse and were in and out within 2 minutes after my son and I had prepared everything to make it easy for them. To take the biscuit, when my wife called to complain about the service the customer rep just rabbited what the driver had clearly put on the system; when she then said she would pass the phone to me to discuss further, the Customer Rep hung up. Awful experience all round, never to be repeated again.