Anonymous I made a booking using the online system for collection of furniture from the Cramlington store which was showing availability on the two days I chose for a collection. I received an email confirming my request. I’ve been accepted and that I would receive a telephone call nearer the date. I itemise all of my furniture which was absolutely in pristine condition as they are a result of a sale of two holiday cottages four star with no damage or marks on any furniture. Representing my estimated sale value to them of somewhere in the region of £2500 plus my gift aid on top of that. I had a second email five hours later telling me they couldn’t collect the furniture on either of my two selected dates but then telling me to book a week later. Unfortunately they were collecting one day before the completion of the house sales so I had no option I could not choose to have it collected a week later. I telephoned them to ask if they could possibly rearrange some of their collections after I explained what I had for them to collect and the lady said she would look into it. That’s now been five days and I’ve heard nothing back not even a text message. So I now intend to bring the furniture home and store it in my double garage. I I will slowly take it to our local furniture auctions and sell it and put the money in my pocket not theirs. I was willing to donate most of the furniture from both houses to them however after being treated like this and having my request accepted online and then declined later. I will not be making any donations of any shape or form to the British heart foundation . After reading many of the reviews on here it’s surprising that anyone donates to them. The vast majority of their reviews are abysmal. I will ask one or two of the small charities in the town where my holiday cottages are if they want the furniture these are charities that deal with pets and rescue animals. I’ve looked around the Bhf store close to where I live And the prices of some of the furniture and the quality is expensive and quality compared to what I was going to donate is awful . Their loss not mine.