As frequent donors to BHF, when moving house in 2023 we arranged for them to collect several items of surplus furniture. Unfortunately the only day they could collect was moving day but we decided it would be OK as it was a morning collection. Nobody arrived. On phoning I was told 'oh sorry, the driver has hurt himself and won't be coming' - we were left with a major dilemma as to what to do with the furniture. Fortunately our removal company sent another van and took it to a friend's garage from where Shelter collected it and were delighted with the quality. Then....last week the sale of my mother's house completed. Again we gave BHF the chance to collect the 'good' stuff then, two days prior they cancelled (at least they phoned this time). Too late to find anyone else able to collect before completion of the sale so we had no choice but to break up and dispose of good, usable stuff. Heartbreaking. Sorry, BHF, never again. Our money and goods will go elsewhere.