I wanted to donate a leather sofa. I filled in the online form which promised that someone would get back to me within three working days. A week later, I was contacted. They couldn't organise collection for another week. So, two weeks later, two men turned up. Complained that the stitching on the sofa had a tiny tear (about 1cm) and that this meant they couldn't take it. The sofa was worth at least £60 (I paid £140 for it four years ago) which could have been used to help fund research into heart disease. The BHF have absurdly high standards for the condition of goods they will accept. They also wasted my time and threw away an opportunity to raise valuable funds.