Booked in a time for you to pick a sofa and chair up. At least you turned up but leaving a message on my phone saying you would be here sometime today.. well thanks. You didn’t contact me three days before to say whether you would be here. I just had assume. Anyway you turn up, look at my sofa and chair and say it’s too well used and that you expect new furniture. You guys are a charity. There was one gash in the sofa. The chair was barely used! I got these used as well! They are a good sofa and chair. I would never have contacted you if I thought no one would get a use from them. Thank you for wasting my time and the sarcastic sorry you guys left me with. It is clear you want things a certain way but at least make that clear before you waste a customers time. Wrexham/ Chester branch I would assume. P.S thanks for the dirt you trailed into my house. A really upset customer.