Terrible customer service. Extremely slow delivery. Poor packaging. Incompetent staff. This customer experience with this company is appalling. Please avoid at all costs, I would never buy anything off them, ever again. 04/03/21 - Ordered the product, on their 'standard 2-5 day' delivery. 11/3/21 - I received an email saying the order had been processed - it took them 7 days to process an order! No explanation why. Again, told the delivery would be '2-5 working days' 24/03/21 - 2 weeks later, the product still hadn't arrived! No communication as to why, so I called them, again. Apparently the product was with the courier and would be delivered the next day! 25/03/21 - Courier service (Katem Transport) arrived. Solo driver who was not able to unload the shower screen or tray by himself. Expected a 75 year old man to help him unload the delivery. Threatened to return the load to depot if he couldn't get help to unload it. 30/03/21 - The bathroom fitter opened the packages and found the wall channel damaged (bent) beyond repair. This damage had been caused by the banding being too tight on the packages and crushing the channel and the wafer-thin cardboard packaging that they use being woefully inadequate. I immediately called Big Bathroom Shop and told them about the issue. The wanted evidence photos emailed to them, which I sent the same day. As I already had bathroom fitters on site, I asked for the replacement to be sent out next day delivery. 31/03/21 - I received a call, followed up by an email, that the replacement order had been sent out on next day delivery. I was told that 'Due to the impending Easter bank holiday it may take longer'. I queried why Easter would affect next day delivery, when it wasn’t Easter for another 2 days! Apparently, Next Day doesn’t mean Next Day to them, it means it will be shipped the next day and delivered the day after! 07/04/21 - The replacement wall channel still hadn't arrived. I spoke to Customer Services again, they said that for some reason the order was 'stuck in the system'. It was being 'pushed through' now, but they had missed the cut off (at 2:00pm!) for next day delivery, so it should arrive in 2 days. 08/04/21 – I got an email through the night from FedEx, saying there was a parcel on next day delivery and would be there before 12:00. The parcel was coming from ‘Limitless Digital’, I’ve never heard of them but I’m guessing that must be one of their other trading names. Miraculously, the wall channel arrived at 11:58. This time it was securely packaged and undamaged when received. From placing the order, to receiving the all of the product, took 5 weeks! This was on a product that was in stock and should have taken ‘2-5 days’ delivery. They offered me a £25 ‘goodwill gesture’ for the countless man hours that have been wasted while contractors were waiting for their product to arrive! Products are cheap, that's the only positive about this company, but as with everything in life - you get what you pay for. If you are prepared to wait weeks and weeks and accept sub-standard quality product when it does finally arrive, then this company is perfect for you. Personally, I would prefer to spend a few extra quid to get product as described, when it is due to be delivered.