Ordered from them on Tuesday, paid £6 for the 'named delivery' service. The earliest day to pick was Friday - which was the last day before the installation. I called them on Wednesday morning to ask them to make sure the item arrives before Friday (I was happy for the earlier delivery) to which they told me not to worry. Nothing happened on Thursday with my order, so I called them again to find out what was happening, was told it was dispatch and promised a tracking code which was never sent. I called again to be told it was NOT dispatched - thanks! They eventually sent it with Hermes at 6pm on Thursday - the worst courier anyone could have picked (obviously pocketing the difference between the £6 and whatever Hermes charged them). No surprise it failed to arrive on Friday - spoken to a number of people there including a senior manager - was told I was rightly ignored on Wednesday with my request to expedite sending because it was "the process" and the best they can do is a refund of £6. They refused to send the parcel with a more reliable service to ensure it arrives on Saturday or do anything else - oh well, I vote with my feet.