For reasons which defy explanation the product was sent to the wrong address, one I never had anything to do with and never heard of. This was particularly puzzling because when I signed up with you I provided the particulars about me, including, of course, my address. The person I talked to about this matter was barely civil, really of no sympathetic help. To the business's credit the cost of the product and the shipping were refunded to me. I know stuff happens and I am not a fault finder. Yet I bought the part from another outfit. The part sent to the wrong address arrived back to you via return-to-sender. I would have re-purchased the part but I thought about the experience with your worker and thought the better of it.