Below is my review of them from 5 weeks ago, at this present time I'm filing an application for court action, that probably tells you everything you need to know really.
Terrible from start to finish. Car is 50/50, no fuel in and needed detailing throughout, heated seats don't work, bonnet won't open, warranty won't cover it despite owning car 2 days.
But their service is the worst I've ever seen.
I reserved the car and transferred it to Werrington, drove 3.5 hours to see car, they unreserved it, adjusted the price whilst I was traveling. Was on hold 30 mins trying to sort it out.
Got there, they had sent the car to the wrong dealership, (Fengate). Was redirected there. When I got there I had to sit and wait to see the car I'd enquired about multiple times. They knew I was coming and still waited 45 mins.
There service is non existent, would never recommend this place to anyone. Spending over 20k and service is ridiculous.
Add to the experience, tried to increase the price that I had in writing. Then tried the usual trick of trying to sell me stuff I could need at a massive inflated price. GAP ins of 450+ when online quotes are 150.
I've bought 20+ cars over the years and this is hands down the worse experience at a dealership I've ever had. Worse than Arnold Clark and they actually lost the car I was buying for 2 days.
Warranty isn't worth the paper it's printed on, not going to cover the repair cost. Will be taking legal advice on it.
Had I known it was going to be like this I would have U turned and went back home.
Toom nearly 3.5 hours to buy a car I had already reserved!!! So slow it's actually taken less time to drive 210miles
5 weeks on the service history and spare key only arrived after 4 weeks and me reporting a theft to police.
1 year ago
Big Motoring World has a
2.9
average rating
from
388
reviews
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