PLEASE AVOID. DO NOT BUY ANY EXTRAS I bought a car last year and bought smart protect with it. Now, I need to arrange a repair for my car. The contact details they have provided is a joke. I have tried to call multiple times, at different times of the day and on different days. The line is just not connecting and as soon I choose the after care option, the line just drops. I sent them an email regarding this issue and they got back to me and they have given me a different number. I tried that many times but I experienced the same thing. I have also tried to contact presale department and spoken with Jamie and two other staff members and they have advised me to keep trying the number, there is nothing they can do to help. I have requested to pass the message and arrange a call back at least. Jamie said that he will contact them but not sure when they will get back to me.