Subject: Urgent Warning: Unethical and Misleading Practices of Big Motoring World I am writing to you with a sense of urgency to share my recent experience with Big Motoring World, as I feel it is my responsibility to warn others about their unethical and misleading practices. On Sunday, October 29th, my partner and I purchased a car from Big Motoring World, trusting the salesperson's assurance that the vehicle was in perfect condition and adhered to BMW standards. However, within a day of driving the car, warning lights started appearing and parts from the undercarriage started falling off while we were on the motorway. In our moment of distress, we immediately contacted the Big Assist helpline, only to be cut off repeatedly. After making numerous calls, we finally received a call back, but were told that they were unable to assist us. Stranded nearly an hour away from home, we had to temporarily fix the undercarriage ourselves using tape and drove the car to the nearest BMW dealership. To our dismay, we discovered that the car's warranty was invalid due to unauthorized modifications, which had not been disclosed to us by the salesperson. Moreover, these modifications also rendered our insurance coverage inadequate. This is a clear case of fraud, as we relied on the salesperson's assurance that the car had not been modified. Further investigation at a reputable garage confirmed our suspicions. The car had indeed been modified with non-BMW standard parts, and it exhibited damage to the front bumper, which had been poorly repaired with filler. In our pursuit of a resolution, we sent multiple emails with supporting reports and photos to Big Assist. However, their response was disheartening - they outright refused to refund our money. According to the Consumer Rights Act 2015, we have the right to a full refund in such circumstances, as the car is not fit for purpose and we have been misled. Nevertheless, Big Assist has reiterated their refusal to provide a refund in their most recent email to us today. This ordeal has left us deeply disappointed and frustrated with the company's lack of empathy and responsibility towards its customers. I implore you, to not consider utilizing the services of Big Motoring World. Their unethical practices, misleading claims, and lack of accountability make them an unreliable and untrustworthy company. I sincerely hope that by sharing my experience, I can save others from the distress and financial burden we have endured.