AVOID AVOID AVOID
I cannot fault the buying process
The issue is the after sales they are shockingly bad
We bought the extended warranty and were told we could use any garage
When the car went wrong two months after purchase we called to get help,
The situation was urgent in that we had a mileage countdown as the adblu was malfunctioning
Firstly we were then told that the policy had changed and that we now could not use any garage near to where we live, and that we had to take it to their Garage based in Maidstone, a good hour from where we live we were never told about this change to the policy
Then we were told there was a waiting list of nearly 3 months
When we challenged this, we were told we would get a call back which never happened. We called again and again we have still been ignored.
We are now going to have take the car and pay for the work ourselves
we feel we have been mis sold the warranty that is not fit for purpose
10 months ago
Big Motoring World has a
2.9
average rating
from
384
reviews
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