Appalling experience! We recently enquired about a car which was located over 4 hours from us and after discussing the car with a sales representative on the phone and being reassured by the 3 month warranty and the 200 point check we paid a non-refundable £99 for a 'move the car' service in order to view the car closer to home. We then drove over two hours each way for a pre-booked appointment to view the vehicle. When we arrived the car had not been cleaned, despite the 'Professional valet' promise online - and they'd had the car for several days - the seats were muddy and the windows dirty. The three month warranty turned out not to offer any reassurance whatsoever and didn't cover any major failure on leaving the forecourt, but it did offer a maximum claim of £500 with a £100 excess. We could however purchase a much better warranty for over £1000! We were also not told that the vehicle had advisories on a break disc and it had worn out tyres on the front. On a vehicle with 27K miles we didn't expect to have work completed as soon as we purchased. The sales representative, while perfectly friendly didn't know anything about the vehicle. Is it unrealistic to expect that you should be able to purchase and drive away a vehicle in good working order from this company, that does not need work (tyres and brake discs) to be carried out as soon as purchased? We left saying that we were still very interested and would still be keen to purchase the vehicle if the points raised were resolved. We have heard absolutely nothing. Very disappointing and would not recommend Big Motoring World.