Paid £600 for the bodywork protection. The info we were given said it excludes bumpers. Unfortunately reversed the car into a skip and there’s a 15 cm dent on the boot with 8cm of paint scratched off. Went to make the claim only to be told the policy doesn’t cover the boot, roof or bonnet! At no point during the sales process were we told this. 8 emails back and forth to customer service and all we get told from the girl is she can’t comment as she wasn’t there when we bought the car (SERIOUSLY!) and that she can’t call Car Protect as she’s not the policy holder. Why would I spend £600 on an insurance that only covers the sides of the car?? BMG acted as a broker, we took the policy out with them and we paid them the money. We’ve taken this to the Insurance Ombudsman. 🤬🤬