From start to finish the whole process was bad. I found the young salesmen had less knowledge than I regarding the cars I was interested in. When I asked for a test drive we found one of the tyres was completely flat. I returned the next day and had to wait for over an hour before I could have the test drive. I was told the tyre had had a puncture. The next day I decided to buy the vehicle and it took FOUR hours before I could drive away. Much of that time was devoted to selling me the warranty and going backwards and forwards to the manager in order to have a 'good' deal and for me to have 'piece of mind'. I understood that the handbook and service book were in the car. I later discovered they were not and it took 5 phone calls and messages left for a call back before I was told that there was no handbook and the service book would be sent on. Four days after I bought the car I found the same wheel was nearly flat. I asked if I should go to a particular garage for the repair, to which I had no reply. I had it repaired at a local garage and asked if it had been repaired before. There was no repair. I asked Big Motoring world if they had replaced it or repaired it and they told me it had been rectified. It was obvious that they had just blown it up. It was a small puncture. They tried to get out of it with emails backwards and forwards for three weeks. Eventually I phoned Citizen's Advice and they were going to pass it on to Trading Standards and advised me to ask if they were members of an ADR scheme. I then got the full refund.... Happily I was within the two weeks and could cancel the expensive and probably bad warranty. I will never to to Big Motoring World to buy a car again and advice everybody else not to. I could go in to more detail regarding the bad service but do not wish to bore everyone! Also I find the glowing reviews on Trust pilot very hard to believe