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A very unhappy customer
I SERIOUSLY WOULD NOT RECCOMEND BUYING A VEHICLE FROM THIS LOT, ESPECIALLY THE EXTENDED WARRANTY........!!!!!! Unfortunatly I find myself in the same situation as 99.9% of the reviewers on here. I purchased a vehicle on 13th January 2024 from the Enfield Branch. The week prior to this (6th January 2024) I went to take it for a test drive and the sales team had great difficulty starting the vehicle, as the battery was DEAD. I was told that the battery would be replaced, before I collected the vehicle on the 13th January 2024. When I collected the vehicle, the battery, quite obviously, hadn't been replaced. All of this is well documented in countless emails I've sent, along with the list of the other issues, of which, I reported to big motoring world on 18th January 2024. My car was eventually booked into the Peterborough service centre on 18th March 2024, for the repairs. All that they did was replace the AUXILIARY battery, NOT the MAIN battery and adjust the undertray. The main battery is the original battery from 2015. The issues below have been ongoing since 13th January 2024 and were reported to big motoring world on 18th January 2024, and are still outstanding. 1. Low battery warning system shutdown, displayed on starting the vehicle. The battery should have been replaced before I collected the vehicle on 13th January 2024. It's clear that it still has the original battery installed. 2. Eco stop start doesn't work. When the light on the dashboard says it's activated, it doesn't work. 3. The driver's side air vent doesn't rotate. 4. The smaller of the rear seats doesn't fold down using the lever in the boot. It's very difficult to fold down, even when not trying to use the lever in the boot. On the 16th April 2024 the car wouldn't start and it was agreed by big motoring world, and was eventually recovered to a garage of my choice on the 2nd May 2024, where the vehicle had a diagnostic report done and was promptly sent to big motoring world. It is now the 27th May 2024 the vehicle is still at the garage awating repair authorisation. It's been 4-5 weeks since I reported that my car wouldn't start on the 16th April, and I've been without the use of my car since the 16th April 2024. Myself, along with my garage, have sent several emails to Charleigh Kelly, who has been dealing with my case and I'm still waiting for a response to any of my emails from Charleigh, and as to whether my garage can carry out the necessary repairs to my car, which have been ongoing since 18th January 2024, when I reported them to big motoring world.
6 months ago
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Big Motoring World has a 2.9 average rating from 384 reviews
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