Absolutely unacceptable! I purchased a car on the 18th, everything seemed fine at first until I was about drive off the forecourt with my new purchase to be told that the car had faults and missing pieces that were only just picked up by the valeting team, who actually didn’t even run the hoover over the carpets let alone clean the car. The day after I purchased I started to smell damp and stale cigarettes. After a deep inspection of the car fag ash and tar was inside all of the vents. I decided after a week of trying to contact bmw that I was going to reject the car. Before taking it back 9 days after purchase we decided to pull all the seats down to inspect them, thick mould was found growing on the sides of the back seats! My child had been sitting in the seats for more than a week! To say I was fuming is an understatement. Thankfully after a very long email and a few visits to the dealership and after sales site the company accepted my rejection and gave back my part exchange deposit. I would NOT recommend buying from this company but if you do be very thorough when inspecting the vehicle.