Do not buy- dishonest company/ safety concerns/ poor quality cars I absolutely do not recommend purchasing from big motoring world, do not waste your hard-earned money and risk getting caught in a back and forth with these people. 100% recommend buying elsewhere. This will be a long review but feel everyone should be fully aware of the type of company they are considering purchasing from and the quality of cars they offer. I bought a seat Ibiza from big motoring world in cannock on 29/06/24. I made a point of purchasing from a bigger dealership with the idea that it is less risky than buying private, they will be more trustworthy and that I would have a level of protection. Completely wrong. The week following the purchase was spent calling them every day with a different issue, I raised a complaint about the entire farce on 03/07/2024 for a manager call back and I am still waiting. 29/06/24 - The day of purchase - On the drive home from the dealership I noticed the clutch making a noise, I called the dealership as soon as I got home, only to be immediately fobbed off to the aftersales team - received a number and email. Sent email across straight away, and waited til Monday (01/07/24) to ring. 01/07/24 - rang about the clutch issue, that evening noticed that water runs off into the car through the window and that there was a rumble from the engine. 02/07/24 - rang about the water/ rumbling. The same evening I popped the bonnet to find that the bonnet support bar had not been secured and was just hanging loose hitting whatever was within its vicinity, also noticed that the coolant was already below minimum- checked the oil at this point to find that it was only just above minimum. Bought coolant and oil- topped everything up. 03/07/24 - called about bonnet support being loose/ coolant level being low - at this point assumed that the 150 point check they claim to carry out hadn’t been done fully. Raised a complaint about everything so far. That evening the car was groaning an awful lot when was getting in and out of it. 04/07/24 - rang about the groaning and informed them was taking it to the garage tomorrow (5th) for diagnostic report for warranty. Also chased manager callback re complaint. Throughout these calls the warranty team has advised that I have to have diagnostics even if I want to return. 05/07/24 - the coolant had dropped again. took it along to the garage who based on the conversation alone, advised I reject the car for a refund. I called citizens advice bureau who also advised me that I am well within my rights to reject the car without having a diagnostic report as long as I can prove there is fault with the car. I sent photos of the low coolant levels (both times)- with it dropping so fast it indicates there is a leak somewhere. The photos were sent along with official request for full refund as is my right under the Consumer Rights Act 2015. 08/07/2024 (Today) - I received a missed call but they did not bother to leave a voice message or send an email to follow up the call when I did not answer, however I had received another email ‘summarising’ my issues so far and again mentioning a diagnostic report? When I returned the call I was advised that they couldn’t put me through to anyone because the aftersales department doesn’t have a number. But that he will send an email to the team requesting a call back. Yet more of my time wasted. Followed this up with a number of emails today, including additional photos of the water issue, to support my short-term right to reject. Still not received a call from aftersales either about my refund or the complaint I have raised. Also, they have repeatedly minimised the seriousness of the carelessness of not securing the bonnet arm support to simply ‘the support was making a noise because it was loose’. No, the support was making a noise because it was hitting off things within the engine compartment, when I opened it whilst stationary it was touching the belt area. The rumble seems to have stopped ever since I secured the bonnet support. Not only has it possibly caused damage but it could quite easily have ended up breaking free and getting jammed in one of the engine components. To minimise it to just being a noise is ridiculous and shows a complete lack of care. Also I have had a couple of different advisors ask for a photo of the mileage when actually it is irrelevant as I’m still within the first 30 days of purchase, and requested my refund within the first 7. The mileage should only be factored in if it’s beyond 6 months of purchase and they want to deduct usage from the full refund amount. Again, all confirmed by citizens advice bureau. The following is an indication of their transparency and morality. Their sales technique is very much a case of trying to badger you into taking add ons, was repeatedly hounded to consider finance (extra money), to take the extended warranty (extra money) - but this was to the point the sales agent brought the manager out to also try sell it? I wonder why they were pushing so hard? (Unwanted) Finance options always presented without the total repayable shown. Also when selling the warranty they repeatedly state that the car would have to go down to Kent under the standard warranty but if you pay for extended warranty then there is a workshop over the road - a tactic to get you to spend because who wants to have to send the car down to Kent? But during this whole process it’s become apparent that you can take it to a local garage (as long as it’s vat registered) and organise getting repairs done there without having to send it down to Kent, I have also been offered their own Cannock garage as an option - I would not trust them to be honest with their reports at all, their own garage is bound to produce a favourable report. Also selling the smart car protection/ repair package. I pointed out a scratch and asked if that’s something they would address before I took the car and was told that the price reflects this, but then was also told I could always take out the Smart Cover and then give them a call couple days later to get the scratch sorted. So I should pay out to take additional cover and then make fraudulent claims because you as a dealership don’t do the basics of sorting out scratches like most others do? Should’ve realised at this point that they’re below standard and not to be dealt with. Also being pressured into making a decision on the spot because ‘as soon as you leave the forecourt you release the car’ despite having paid a reservation fee, and if I hadn’t gone into the dealership that day my reservation would’ve still been valid for I think atleast another day? They have completely ruined what should be an enjoyable experience, having to try manage this around my nursing job has been beyond stressful, and their go- to is ‘we can only apologise for the inconvenience’. I am now having to wait for this whole process to finalise before I can start looking for a better quality car from a trustworthy company. I hope for this matter to come to a close and for my funds to be returned to me asap, as this whole situation is causing undue stress and inconvenience and is impacting my mental and physical health. I strongly urge you to save yourself the stress and buy a car elsewhere. The company is misleading, dishonest and offers poor quality. If I could give 0 stars I would.