Awful awful awful. Bought a car for 15k, sales was half baked in the first place. A few weeks after I had it, the gearbox jammed, given it was so soon after purchase an issue like this is covered by the warranty and its part of the "peice of mind" you buy when you purchase a car from Big Motoring World (as the salesman said). The aftersales team at this company are what I can only describe as liars and crooks. They moved my car to a garage, who diagnosed the issue within 24hrs and issued the quote to big motoring world. 4 weeks later, no work has been authorised and I have been fobbed off with every excuse in the book about why it is taking so long. Even worse, apparently you're not even entitled to a courtesy car "at this point". At this point.... 4 WEEKS WITHOUT A VEHICLE CLEARLY ISN'T LONG ENOUGH. The garage waiting to do the repair have told me they have never experienced such incompetence in their history of trading. Do yourself a favour. Avoid this like the plague unless you enjoy pain, stress, endless frustration and debt!