I would urge anyone thinking of taking out a Big Motoring World Warranty to think again. Near impossible to contact and deal with. Where do I start? First let’s get the positives out of the way. The car sales side I cannot fault, staff were friendly and the sale of the 1 year warranty seemed ok. That’s the good bit done. Less than 3 months after purchase the engine management warning light came on. I rang Big Motoring World Warranties ( took 40 mins to get through) and was told I had to get the diagnostics done and pay for it but I could not take it to a main dealer as they would not pay their costs. I was advised to use someone like Halfords or Kwik Fit but I took it to my local mechanic instead who ran the diagnostics and located the problem to a charcoal filter on the emissions system. As per their instructions he rang them with the quote for the part and labour but could not get through. He tried them several times so I said I would ring them on his behalf, again approx 40 mins to get through. When I eventually got through they would not take the quote off me and said the garage had to ring them. I explained the difficulties getting through to them and that he ran a busy garage but they said contact had to come from the garage. They said he could email it through. I rang my garage to see if he had heard anything but he hadn't so he emailed them again, I also rang them and they said they had only just got it that day. They replied saying they could not accept the quote as they could provide the part required cheaper and would only pay the fitting costs. The part arrived and the reason the warranty company could provide it cheaper became clear because it was a second hand part that the was in a filthy condition. It still had part of the old pipes attached where it had been cut off the previous car, so could not have been tested for reliability. I rang them for an explanation, another 40 mins to get through and all they said was it was in the warranty agreement and after asking about guarantees on the part they said that the part was only guaranteed for the length of the warranty. Bizarrely after the third or fourth call to them they suddenly decided they could not deal with me and could only deal with my wife who was the warranty holder and she had to contact them to allow me to deal on her behalf. Also why should you have to pay for the diagnostics? The car clearly had a problem which they accepted so surely diagnostics costs should be refunded once the car has been proved faulty and the fault is covered by the warranty.