Shame there isnt an option for 0 star review! The after sales team are rude! The warranty team are also rude! Bought a car outright from west malling December 2023 straight away after getting home the tyre pressure light comes on… check the tyres they have puncture repaired the tyre and not disclosed the information with us. Tried to make a complaint they didnt want to know but thought wed let it slide as it was only a tyre … we are now in july 2024 so 7 months of having the car the car goes into limp mode and the engine management light comes on. Once again report the fault and they say to take it to a local garage for diagnostic , done this and turns out its turbo failure. Not what u expect from a new car really is it! The garage asked where we bought the car from so we told them and they said under no circumstances will they ever touch a car from big motoring world due to the fact they DONT like paying out even though the car is under warranty. Rung 14 garages to try get the car seen as the snodland service again absolutely horrendous and staff so rude!! And every single garage rejecting us because the car is from big motoring world! We even rung the garages they sent us via email that they work with and they said that they dont work alongside them so unsure why they told us to call them! Anyway the car isnt even driveable I have a new born baby and have just spunked 14grand up the wall because a “ main dealership “ are nothing but a bunch of scammers how this place has not been shut down due to the lack of experience and rude staff is beyond me! Reading the reviews on here seems like no one has one good thing to say about them! I will be taking legal action against these bunch of con artists they havnt heard the last of me!