Avoid at all cost Reserved a car in Kent, 100+ mile drive away from us. Realised that we wouldn’t be able to travel to view within the three days limit so phoned and we were told they would cancel the reservation and we should rebook the reservation on Thursday which we did. On the Friday we received a phone call to say that “the system” would not allow us to reserve the same car twice and they would cancel the second reservation. After lengthy discussion when we were told we couldn’t speak to a manager the person speaking to us put the phone down. When we rang back a new person said that because of the confusion we could reserve it and we did that. When we arrived to view the car (three years old) it had no service history but he reassured us that “it wasn’t a legal requirement “. As it invalidated the manufacturer warranty we decided not to proceed. They had a similar car in stock so we decided to view that although it had only one key. The car looked as if it had never been cleaned, seats were stained and it smelled unpleasant. We left. Two weeks later we are still waiting for the return of our two deposits which they say was due to a “banking problem” I wouldn’t go anywhere near them.