BEWARE THEY USE SECOND HAND PARTS ON WARRANTY CLAIMS Lets get the good points out of the way first, can,t fault the sales team. Sales staff were friendly and sale went smoothly. That's where it ends. After approx 5 months the engine management warning light came on. Rang the warranty team at Big Motoring World, took approx 40 mins to get through and was told that I had to pay for the diagnostics to be done and once that was done the garage had to submit the claim. I was told not to take it to a main dealer as they would not pay their costs. Was advised to take to Halfords or Kwik Fit but took it to my local garage who did the diagnostics and found the problem was a charcoal filter on the emissions system. He tried several times to get through to them but gave up so I said I would ring on his behalf. It took approx 40 mins to get through again. They would not deal with me insisting the garage called them with the quote. I explained he had tried several times hence my call still wouldn't deal with me. The eventually said he could email the quote through. A few days later he had not heard from them so emailed them again and I followed up with a calI and again ages to get through. They said they had not got the first email. They refused to pay the price for the part as they said they could get it cheaper and would only pay labour costs. The part arrived and it became clear why they could get it cheaper because it was a filthy second hand part stripped off another car. I rang for an explanation and after waiting ages to get through they said it was in the warranty that they could use refurbished parts. There's no way it was refurbished as there was still chopped off pipes attached to it. The mechanic was go smacked and said he had never come across this with warranties but fitted it anyway and now I wait to see how long it holds out. Bit peeved at having to pay for the diagnostics as clearly the fault fell under the warranty. Surely they should refund this as it was def faulty and they agreed it was covered. At one point after making several calls they suddenly decided they would not deal with me as my wife was the actual warranty holder. She had to contact them to tell them I could deal on her behalf. Big Motoring World had the audacity to say I should make the complaint and not to them when it was they who sold it to me and the app to make a claim is called ' Big Motoring World Warranty Assistance Division'. At no point when they sold it did they mention this. Please think twice about taking a warranty out with this company as they are a nightmare to deal with and use second hand parts