went in with a view to by a specific model car. salesman was useless, uninformed and apathetical. car wouldn't open other than drivers doors and had to figure out myself how to reset it to get the kids to try it. took for a 2 mile pootle on the normal roads and though it was ok. then the real lack of effort and care started. Pressure to spend 1k extra on warranty, then do the old "ill ask my manager for a reduction" then come back with pennies off and still rejected. Waited for ages for finance process, come to pay towards finance and "oh we don't accept credit cards" so scrambling to find debit card (because they know a credit card give you protection for defective goods but debit cards don't) finance team come out bark at you occasionally and wander off, no one explains anything and they literally abandon you waiting. after about 2.5 hours near stage to take car, kids have had to go home with mum as no end in sight. Sat waiting for staff to sort out collection and can see them on phones texting and laughing with customers sat beside them waiting, or flirting with sales staff. eventually get sorted with 2 mins before closing and they have the nerve to ask for you to give them a positive review. Get in car to drive out, security stop you and ask for a code, turns out the email/message you a code to get out but no one tells you that before hand so you have no idea what they are talking about, and with phone battery on 1% only just find it to be allowed to leave as told cant take car otherwise before phone dies. Drive 1 mile to motorway and get on and up to speed. after a couple of miles alarms are going off engine overheats and goes to limp mode. have to stop several times to try to cool it and try to get home which an 11 mile journey takes over an hour. Next morning the real fun begins. turns out they have staff for days to take your money but rejecting a defective not fit for purpose car, will take 5 days, and you can only email them as no one at branch or on a phone anywhere will do it. and you can only mail once, as if you chase it, it goes to the bottom of the pile (and they actually state this on the auto response!) You then spend hours on hold to speak to a team that will collect the unsafe un-drivable car back to them less than 12 hours after getting it. The collection company then says they cant take it as its not taxed (i taxed it before i left) so you have to then prove that you did before they will even arrange it, or you have to pay for the collection yourself upfront. Eventually sort out and the only good this is the local collection team are rapid and sort it, but these are not part of this firm. 3 days later get missed call from them but no one leaves voicemail, or follow up text. call them back and reception tell you it must be finance, but they're busy so wait for a call again. eventually call back and they ask me what i need from them and when you explain that someone called me they have no idea and palm you off to someone else that cant take a call so have to wait for another call. these guys are huge have 000s of cars but rebranded from Available Car. The staff are clueless and the epitome of stereo typical sales staff, just ram anything down anyone's throat and upsell warranties, cloth coverings and waxing for 000s. They act like cowboys and chancers to make it impossible to rectify issues. find a smaller family run independent dealer that works for your business not just plays at car dealing.